We’re in this together

During these uncertain times, the safety and wellbeing of our customers, people and partners is our absolute number one priority.

We are working tirelessly to ensure that the JIRE family – including you – remain as safe as possible, and have added a number of additional precautionary measures. We’ve explained below and are happy to answer any questions you may have. Simply reach out to us a info@jire.com.au.

We are working incredibly hard to bring you all that you would normally expect from JIRE – and more – so you are able to keep browsing and jewels and hire with confidence.

Can we still hire jewels for our wedding? Even if we are uncertain of our plans with all the changes happening…

Y.E.S.! You can absolutely hire with confidence and we will help you through these uncertain times.

Deliveries

We are working closely with our delivery partners to ensure parcels arrive in the safest way possible. We still require signature on delivery, but we are also working with our partners ensuring they have access to hand sanitiser, using protective gloves and are adhering to hygiene precautions as advised by local government and health authorities.

Packaging and shipping our jewels

Your orders are safe: We are following advice from the World Health Organisation and local health authorities and all our packaging staff have increased access to hand sanitisers, along with personal protective equipment where required and relevant. Your jewels are still cleaned and maintained to the highest standards and you can be sure of the safety of you jewels.

Returns of our jewels

Our staff are upholding high hygiene standards as advised by the World Health Organisation and local health authorities when collecting and inspecting returns, including the use of gloves and strict hand sanitisation procedures.

Customer Service

For any specific questions not answered here, our dedicated Customer Service Team is here for you. Please reach out at info@jire.com.au.

You can also check out our FAQs page for any other questions you may have.

Stay happy, healthy and safe from all of us at the JIRE family xxx